MariDeal Partners Portal – Empowering Hotel Partners with Insights

Project Overview

MariDeal, a leading travel and hospitality platform in Mauritius, offers last-minute deals on hotels, villas, spas, and more, exclusively to Mauritian Citizens and Residents. To enhance collaboration with its hotel partners, MariDeal sought a solution that would allow its partners to manage and optimize their properties more efficiently. The MariDeal Partners Portal was developed to give hotel partners detailed insights into their business performance, enabling them to analyze data, manage day-to-day operations, and make profitable decisions.

The Partners Portal serves as an extension of the main MariDeal platform, allowing partners to monitor their online presence, manage properties, update deals, review revenue, and more, from a single dashboard.

The Objective

The key objective of the Partners Portal was to provide MariDeal's partners with an easy-to-use platform that could give them full visibility into their property performance. The platform was designed to streamline operations, provide valuable insights through data analytics, and support decision-making processes that could drive long-term growth. Partners needed a portal that would not only help them manage their business but also allow them to plan for future expansions based on real-time insights.

The Challenge

Before the development of the MariDeal Partners Portal, hotel partners faced difficulties managing their properties across multiple tools. They lacked a consolidated view of their revenue streams, reservations, and ongoing deals, which made decision-making more complicated. The absence of a centralized communication system between partners and MariDeal further slowed down the business processes.

The main challenges were:

• Centralized Data Access: Partners needed a dashboard that would consolidate key metrics like revenue, bookings, and customer ratings across all their properties.

• Communication Ease: A seamless communication channel between MariDeal and its partners was required for handling day-to-day inquiries and resolving issues quickly.

• Efficient Deal Management: The platform needed to offer partners a way to easily update deals, manage coupons, stop sales, and make other time-sensitive adjustments based on current occupancy or booking status.

Why MariDeal Chose ViitorCloud

MariDeal chose ViitorCloud for the development of their Partners Portal due to their experience in building scalable web platforms tailored for the travel and hospitality industry. ViitorCloud's expertise in Laravel development and third-party API integration, such as the Sabre Sync API, ensured that the portal would be capable of handling large datasets and real-time updates. Additionally, the team’s ability to deliver customized solutions that could evolve with the business made ViitorCloud the ideal partner for this project.

Our Solution

ViitorCloud developed the MariDeal Partners Portal with a user-friendly design, providing a seamless interface for partners to access all key business metrics and management tools in one place. The platform was equipped with several critical features:

• Comprehensive Dashboard: ViitorCloud designed multiple dashboards that provide detailed insights into various aspects of the business, such as revenue, bookings, and customer ratings. This allows partners to track their property’s performance with ease and plan for future growth.

• Performance Metrics & Forecasting: The portal includes features for reviewing revenue, forecasting growth, and benchmarking performance against industry standards. This helps partners make informed decisions based on data-driven insights.

• Deal and Coupon Management: Partners can now update deals, manage coupons, and review current bookings with just a few clicks. The Stop Sales feature enables partners to quickly halt the sales of rooms or services during peak occupancy periods.

• Communication Panel: To ensure efficient communication, ViitorCloud integrated a Conversation Panel that allows partners to communicate directly with MariDeal’s administration team. This feature simplifies the resolution of issues and inquiries, improving overall response times.

• Robust Data Handling: The platform was built to handle large datasets and real-time updates, ensuring smooth performance even with high traffic volumes and large amounts of transactional data.

• Third-Party API Integration: The platform integrated with multiple APIs, including Magento for eCommerce, Calendar Integration, and Sabre Sync API for synchronized bookings and availability updates.

• Operational Migration: ViitorCloud successfully migrated all operational components from Magento to Laravel, ensuring better scalability, performance, and flexibility for the platform.

Technology Stack

• Frontend: HTML, CSS, JavaScript

• Backend: Laravel, Livewire

• Database: MYSQL AWS RDS

• Cloud Architecture: Micro level service with ECS Farget, SNS, RDS, Lambda, SES, ECR, ECS, Amplify, S3

• APIs: Scala JVM Integration, Python Lambda Function

The Results

The MariDeal Partners Portal successfully transformed how hotel partners manage their properties. With the platform now fully operational across the Mauritian region, partners have seen significant improvements in operational efficiency and business insights.

• Improved Decision-Making: The dashboard’s detailed insights into revenue, bookings, and customer ratings enabled partners to make better, data-driven decisions, resulting in improved deal management efficiency.

• Enhanced Communication: The Conversation Panel feature reduced the average response time to partner inquiries, leading to smoother day-to-day operations.

• Streamlined Operations: By consolidating multiple management tools into one platform, partners saved valuable time on administrative tasks, significantly boosting productivity.

• Partner Growth: MariDeal onboarded over 1,000+ partners, further enhancing its network and offerings.

• Global Expansion: Following the success of the Partners Portal, MariDeal is now planning to launch its MariDeal Global platform, expanding beyond Mauritius to offer services worldwide.

Next Steps

With the Partners Portal fully operational in Mauritius, MariDeal is now preparing to expand its services globally with the launch of MariDeal Global. ViitorCloud will continue to support the development of new features and functionalities as MariDeal grows into international markets.

Conclusion

The MariDeal Partners Portal exemplifies how digital transformation can simplify operations and provide actionable insights in the travel and hospitality industry. With comprehensive dashboards, real-time updates, and a streamlined communication system, the platform is now an integral tool for MariDeal’s hotel partners.

Looking to build a similar solution for your business? Contact ViitorCloud today to learn how we can help you create a data-driven platform that delivers results.