Distributor Order Portal for Hensel with ERP Integration

Project Overview

ViitorCloud built the Hensel Distributor Digital Solution — a custom distributor order portal that replaced an error-prone, email-based purchase-order process running on Microsoft Dynamics NAV 2016. The new portal lets distributors generate and sync purchase orders directly with the ERP system, eliminating human errors and improving efficiency. The engagement combined ERP integration, web development, and UI/UX design.

The Challenge: Manual Orders and a Stubborn ERP API

Hensel's distributor ordering previously relied on manual purchase orders submitted via email through Microsoft Dynamics NAV 2016 — a process prone to errors and time delays. Moving it online created two hard technical problems. First, third-party API integration: the system had to talk to Microsoft Dynamics NAV through its API, which sometimes returned non-standard responses, making error handling and troubleshooting difficult. Second, data syncing: orders had to sync smoothly and on time with the ERP to prevent delays or glitches in the order-processing workflow.

The demanding part of this distributor order portal build was the ERP integration itself. Microsoft Dynamics NAV occasionally returned non-standard API responses, so the team had to build resilient error handling and dependable real-time data syncing between the distributor portal and the ERP. Getting that contract solid — so purchase orders flow without human intervention — is what made the automated, error-free process possible.

The Solution: A Custom Portal Wired into Dynamics NAV

ViitorCloud developed a custom web portal that integrates seamlessly with Microsoft Dynamics NAV.

• Custom web portal: A user-friendly portal for distributors to place orders, download invoices, and check warehouse stock information.

• ERP integration: The system connects to Dynamics NAV through SOAP API and web services, enabling real-time syncing of purchase orders without human intervention.

• Order and invoice management: Distributors manage orders, view order details, and download invoices directly through the portal.

• Automation: Automating the ordering process reduced manual errors and made supply chain management more efficient, improving productivity for managers.

Why Hensel Chose ViitorCloud

Hensel selected ViitorCloud for a proven ability to design and implement complex digital solutions. With extensive experience in platform development, API integrations, and process automation, ViitorCloud delivered the project with precision and efficiency.

Value Proposition

What the distributor order portal gives Hensel:

• An automated ordering process: Removes manual data entry and its errors.

• Real-time visibility: Distributors see orders, invoices, and warehouse stock live.

• A reliable ERP connection: Purchase orders sync straight into Dynamics NAV.

• More strategic managers: Teams are freed from repetitive order handling.

The Results: An Automated, Error-Free Ordering Process

Hensel now has a fully automated, error-free ordering process:

• Increased efficiency: Automation reduced manual intervention and improved order-processing time.

• Error reduction: The digital system minimized human data-entry errors, improving order and invoice accuracy.

• Enhanced productivity: Managers can focus on strategic tasks.

• Improved user experience: Distributors place orders, download invoices, and check stock more easily through the portal.

Conclusion

The Hensel distributor order portal transformed how distributors interact with the company's ERP system, providing a seamless, automated process that cut manual errors and improved efficiency. ViitorCloud's expertise in system integration and custom portal development helped Hensel streamline operations for a more productive, reliable supply chain.

Need to Connect a Portal to Your ERP?

If manual orders and disconnected systems are costing you time and accuracy, a custom distributor order portal with real ERP integration can fix it. Talk to the ViitorCloud team about your project or explore our System Integration and Modernization services.